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LMI Client Helpdesk

Something down? We're on it.

Log a ticket and a person from our Bacolod team acknowledges it within 15 minutes. Clients in the Negros Island Region get a 4-hour service level.

15-minute acknowledgment4-hour service level in the NIRThe team that built your network
Submit a ticketCall +63 917 321 8841

Reach us

Four ways to get help

Submit a ticketThe fastest way to get help, and the easiest to track. Sign in with your LMI client account, then use the form below.Open the form →
Call or textHelpdesk mobile +63 917 321 8841. Landlines: PLDT (034) 488-2769, Globe (034) 703-4611.Call the helpdesk →
Chat with LoriTap the chat bubble at the bottom right of any page. Lori can log a ticket for you.
EmailWrite to lori@onelmi.com with your company name and the affected site.Send an email →

What happens next

From ticket to fixed

  1. You submitTell us what is affected, where, and since when. Photos help.
  2. Ticket numberYou get an email confirming your ticket and its reference number.
  3. AcknowledgedA person from our team picks it up within 15 minutes.
  4. FixedWe resolve it remotely or send a technician, within 4 hours in the NIR.
  5. You rate usOnce it is solved, we ask how we did.

Already have open tickets? Track them in your client portal →

Submit a ticket

Tell us what is wrong

Include the site name, what is affected and when it started. If operations are down, mark it Urgent and call us too.

LMI Client Helpdesk

Built to run. Create and track support tickets online — answered by the Bacolod team that built your network, backed by our 15-minute response and 4-hour service level in the Negros Island Region. 

The LMI support team in Bacolod

Meet the Team

The people who answer your call are in Bacolod — and they are the same people who installed your network.

Local team. Real people.

We're based in Bacolod and ready to help.

Installed by us. Supported by us.

From installation to support, we've got you covered.

We're here when you need us.

Your network. Our commitment. Always.

We're just around the corner · (034) 488-2769 · lori@onelmi.com · 15-minute ticket acknowledgment · 4-hour service level in the Negros Island Region

Submit a Ticket

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Log in with your LMI account to submit a ticket

 For Support Services Inquiry

Contact us at +63 917 164 3235 or email your details at lori@onelmi.com to get set up.

Send the following:

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Existing partner? Check your email (and spam) for your LMI Account Activation link to access the portal.

About our team
Contact us through
  • Mobile: +63 917 321 8841

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